Joel or Clay, One of the requirements is that the addresses be clearly marked on site so the meter man can ensure he is putting the meter in the right location and does not criss cross addresses with meter numbers. By law we are supposed to cancel the orders that we can’t set unless we can straighten out the problem quickly. Do you have a contact name and number that the meter man can speak to or can you direct someone to place addresses at these two sites? This will get all three meters set and will avoid having to re-apply with your retail provider. Thank You, Karen Eastman New Construction Manager Oncor Electric Delivery 200 North Ector Euless, Texas 76039 Office 817-355-7050 Fax 817-355-7090 From: Green, Sheryl Sent: Friday, August 19, 2011 8:27 AM To: Eastman, Karen Subject: RE: Vitruvian meters Hey Karen, 9016699 James Smith, noted that there were two meterbases and neither of them were marked with an addresses. There is no phone number on the acct to call someone so they could tell him which one is the correct one. I put it on J hold. Will someone at the service center be able to get a phone number? 9016668 the underground was completed yesterday. I have released this one for today. ________________________________ From: Eastman, Karen Sent: Wednesday, August 17, 2011 5:10 PM To: Green, Sheryl Cc: Kerr, Bonnie Subject: FW: Vitruvian meters Sheryl, I am out of the office on vacation this week. Could you see what the problem with 3932 Ponte is (9016699 )? It should have been set last Friday. Also, could you check on the schedule to build the secondary riser and run the service for 3927 Ponte (9016668). I sent a SOAR UI Friday. My guess is sometime next week. Thank You, Karen Eastman New Construction Manager Oncor Electric Delivery 200 North Ector Euless, Texas 76039 Office 817-355-7050 Fax 817-355-7090 From: Clay Barnett [mailto:cbarnett@addisontx.gov] Sent: Wednesday, August 17, 2011 5:01 PM To: Eastman, Karen Subject: RE: Vitruvian meters Karen, The meter has not been set. Thanks, Clay Barnett, P.E. Town Engineer Town of Addison 16801 Westgrove Drive Addison, TX 75001-2818 Office: (972) 450-2857 From: Karen.Eastman@oncor.com [mailto:Karen.Eastman@oncor.com] Sent: Tuesday, August 16, 2011 8:39 PM To: Clay Barnett Subject: RE: Vitruvian meters Clay, Has it been set yet? Thank You, Karen Eastman New Construction Manager Oncor Electric Delivery 200 North Ector Euless, Texas 76039 Office 817-355-7050 Fax 817-355-7090 From: Clay Barnett [mailto:cbarnett@addisontx.gov] Sent: Monday, August 15, 2011 1:50 PM To: Eastman, Karen Subject: RE: Vitruvian meters Karen, Just an FYI that the meter at 3962 Vitruvian Way was set on Friday; however the meter at 3932 Ponte was not. Thanks, Clay Barnett, P.E. Town Engineer Town of Addison 16801 Westgrove Drive Addison, TX 75001-2818 Office: (972) 450-2857 From: Karen.Eastman@oncor.com [mailto:Karen.Eastman@oncor.com] Sent: Thursday, August 11, 2011 4:15 PM To: Clay Barnett Subject: RE: Vitruvian meters I’m not award of a document that outlines the procedure but I will try to ask around. I will do my best to explain it though. Once the facilities are built in (transformers set, wire pulled, etc.), a premise number needs to be set up for the account. Some customers get their own premises set up (888-222-8045) and others ask the New Construction Manager they are working with to do it. In your case, I called and got your premise numbers set up. A premise number is nothing but a “shell account” that sits there waiting for the customer to contact a retail provider (application for service) and it also waits for a city inspection to be sent over to Oncor. Once both of these things occur, a meter set order drops. What happened to all three of these accounts is that the addresses changed from 3960A Vitruvian Way to 3962 Vitruvian Way, from 3960B to 3927 Ponte and from 3960C to 3932 Ponte. The inspections were called into the old addresses. Therefore, the addresses of the applications for service were different than the addresses of the city inspections. Since the two did not match, no order would drop for a meter set. I only found out about the address changes last Friday. Because of PUC rules and regulations, the Oncor inspections department only works with cities and they will not post inspections or move inspections from one address to another on my say so. That is why I kept saying that the city had to contact the Oncor inspections department to get the inspections posted – not to send the information to me. That is how the system works in a nut shell. When you call a retail provider and apply for service you need to realize that unless you ask for a priority set (this will cost you and not all retail providers offer this option) it will schedule for 3 business days out. In your case, 3962 Vitruvian Way and 3932 Ponte both show in the system as having a requested date of 8/12/11 (Friday). This means you probably did not apply for service until Monday or Tuesday of this week. All this said though, all construction must be complete in the field for this to work Sometimes depending on the type equipment that is installed in the field, it may take some additional coordination (on Oncor’s part) to get the right folks in the field to get a meter set. I am going to give you a status update of all three locations. 3962 Vitruvian Way – the inspection posted and the application for service is there. The requested date is tomorrow, 8/12. I have sent a note to the folks in construction trying to coordinate this meter set since the equipment is such that it requires both a service man and a meter tech to set this meter. It is my sincere hope that you get your meter tomorrow. Because of scheduling it will be 3:00 to 4:00 before this can happen. 3932 Ponte – the inspection posted and the application for service is there. The requested date is tomorrow, 8/12. This one requires no special coordination and should be set tomorrow. Please let me know if it does not happen. 3927 Ponte – the inspection had not posted yesterday. It has posted today. This one will not happen tomorrow because we need to build a secondary riser and run the service to your pedestal. Your conduit had not been installed when we installed the transformer so we could not finish the job while we were out there. I sent an order for this work to be done Monday. Technically, we have 10 business days to complete these orders but I will try to push it through sooner. I’m sorry that my frustration came across in my email; I do try very hard to keep things on track at Vitruvian. Between apartments we are currently putting in facilities for, future ones we are planning for and the park area it is a full time job. The problem is that I am trying to run about 40 other projects at the same time. If you ever have a question or have any concerns about something, do not hesitate to call me. I will do all that I can to help you. My cell is 817-980-8973 if you have difficulty reaching me at my office. Thank You, Karen Eastman New Construction Manager Oncor Electric Delivery 200 North Ector Euless, Texas 76039 Office 817-355-7050 Fax 817-355-7090 From: Clay Barnett [mailto:cbarnett@addisontx.gov] Sent: Thursday, August 11, 2011 1:35 PM To: Eastman, Karen Subject: RE: Vitruvian meters Karen, My issue is not with you. My issue is with the procedure. If we were just dealing with you, I have no doubt that we would have power at this point. I have attached an email that helps to explain why it appears that we are just jumping hurdles. This email from Amy Seneca at Direct Energy says that Oncor they doesn’t “have the necessary permit information on file.” I am not sure who at Oncor even handles these kinds of issues or who Amy is speaking with, but perhaps you can help. Please look into it and let me know what I need to do to correct the situation. What would be helpful is a SOP that outlines exactly what needed to be done in what order and who to contact at each step to insure that we receive power on time. Does Oncor possess such a document and if so how can I get my hands on it? Again, this was not directed and you, just at a system that frustrates and eludes me. I apologize that it came across as such. Thanks, Clay Barnett, P.E. Town Engineer Town of Addison 16801 Westgrove Drive Addison, TX 75001-2818 Office: (972) 450-2857 From: Karen.Eastman@oncor.com [mailto:Karen.Eastman@oncor.com] Sent: Tuesday, August 09, 2011 2:38 PM To: Bruce Hopewell; ELittle@udr.com Cc: Clay Barnett; Bruce Ellis; Lynn Chandler Subject: RE: Vitruvian meters I am not trying to put up any hurdles; I am trying to help which is why I sent the detailed email at the bottom of this string. I think what happened is that the inspections were called into the OLD ADDRESSES and now the addresses have been changed. I don’t have the authority to post inspections on accounts nor do I have the authority to move inspections from one account to another. There is a process by which cities send inspections to Oncor and this must be followed. I contacted the department that posts the inspections so that I could give you their contact information. Inspections can be emailed into cityinspections@oncor.com or called into 800-266-2489. There is also a fax number which I did not get but I am sure that your inspection department has it. If you have any questions, please do not hesitate to call me. I am happy to monitor the accounts to ensure that the inspections do post and I can also see if applications for service are showing up. Thank You, Karen Eastman New Construction Manager Oncor Electric Delivery 200 North Ector Euless, Texas 76039 Office 817-355-7050 Fax 817-355-7090 From: Bruce Hopewell [mailto:bhopewell@addisontx.gov] Sent: Tuesday, August 09, 2011 12:59 PM To: Eastman, Karen Cc: Clay Barnett; Bruce Ellis; Lynn Chandler Subject: FW: Vitruvian meters From: Clay Barnett Sent: Tuesday, August 09, 2011 8:38 AM To: Lynn Chandler Cc: Bruce Ellis; Bruce Hopewell Subject: FW: Vitruvian meters Lynn, Karen, please release the attached meters on Ponte. Thank you Please see below. We are trying desperately to get electricity to Vitruvian Park, but it seems each time we jump a hurdle with Oncor they put up another. Anyway they will not accept a scan of the inspection form from UDR, only a copy faxed to them by you. Any help you could give us would be greatly appreciated. I have attached the inspection forms so that you have a reference. Thanks, Clay Barnett, P.E. Town Engineer Town of Addison 16801 Westgrove Drive Addison, TX 75001-2818 Office: (972) 450-2857 From: Karen.Eastman@oncor.com [mailto:Karen.Eastman@oncor.com] Sent: Monday, August 08, 2011 3:41 PM To: ELittle@udr.com; jmassey@icon-engineers.com Cc: Clay Barnett; jamie@ntexcon.com Subject: RE: Vitruvian meters The city will need to fax over the inspections to the Oncor inspections department and they post the inspections to the account shells (premise #’s I listed for you below). Thank You, Karen Eastman New Construction Manager Oncor Electric Delivery 200 North Ector Euless, Texas 76039 Office 817-355-7050 Fax 817-355-7090 From: Eric T. Little [mailto:ELittle@udr.com] Sent: Monday, August 08, 2011 3:22 PM To: Joel Massey; Eastman, Karen Cc: cbarnett@addisontx.gov; Jamie Voris Subject: RE: Vitruvian meters The inspections for two of the meters are attached. Thanks, Eric From: Joel Massey [mailto:jmassey@icon-engineers.com] Sent: Monday, August 08, 2011 8:02 AM To: Karen.Eastman@oncor.com Cc: cbarnett@addisontx.gov; Eric T. Little Subject: RE: Vitruvian meters Karen, Thanks for the premise numbers. The electrician says the inspections are complete. We are waiting on the Town to apply for the three services. I have provided the information you requested last Friday at 6:40pm this morning. Joel A. Massey Project Manager icon Consulting Engineers, Inc. Bicentennial Financial Center 250 W. Southlake Blvd., Suite 117 Southlake, Texas 76092 Phone: (817) 552-6210 Fax: (817) 552-3126 Mobile: (817) 229-7944 jmassey@icon-engineers.com From: Karen.Eastman@oncor.com [mailto:Karen.Eastman@oncor.com] Sent: Sunday, August 07, 2011 7:04 PM To: Joel Massey; cbarnett@addisontx.gov Cc: ELittle@udr.com Subject: Vitruvian meters The premise numbers for the three accounts are as follows: 3962 Vitruvian Way 9016637 Please have the inspection called in to this number and make application for service with this number. The service still needs to be tied in. As soon as I can find out what size and how many services there are, I will make arrangements to have it connected. (Note to Joel Friday, 8/5) 3927 Ponte Ave. 9016668 Same as above with regard to inspection and application. I am sending an order to install the secondary riser and the service. 3932 Ponte Ave. 9016699 Same as above with regard to inspection and application. All work is done in the field. It is just waiting on the inspection and application for service. Thank You, Karen Eastman New Construction Manager Oncor Electric Delivery 200 North Ector Euless, Texas 76039 Office 817-355-7050 Fax 817-355-7090 Confidentiality Notice: This email message, including any attachments, contains or may contain confidential information intended only for the addressee. If you are not an intended recipient of this message, be advised that any reading, dissemination, forwarding, printing, copying or other use of this message or its attachments is strictly prohibited. If you have received this message in error, please notify the sender immediately by reply message and delete this email message and any attachments from your system. Confidentiality Notice: This email message, including any attachments, contains or may contain confidential information intended only for the addressee. 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