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,,"" 13 October 2005 Mr, Jim Shin Pei Wei Diner 4801 Belt Line Addison, TX 75001 Dear Mr. Shin: Thank you for contacting Addison about the problems you had with the sanitary sewer service
at your restaurant. The following is a timeline we prepared re the request for service received from Pei Wei Diner to assist with a sanitary sewer problem at their restaurant. July 11th
-The Public Works secretary received a call regarding sewer stoppage last Saturday; plumbers came out and said it was in the main line. July 12th -Utility operators cleaned sewer main
and main was clear. (Flowing) July 15th -I received a call from Jim (Manager at Pei Wei) regarding sewer clog that he experienced. Plumbers came out, cleared the line and said it was
on city side, Jim asked about sending Addison the invoice. I told Jim we shOUld have been notified first, before the plumber; and it was not likely we would pay the invoice. I also told
Jim we would send a crew out next week to inspect the sewer lateral. July 191h -Addison Utility Utility Crews attempted to inspect sewer lateral and were unable to successfully complete
line before a backup occurred that afternoon. Driving by Pei Wei around 2:00 PM, I noticed a truck cleaning out grease traps and pulled in and talked to the assistant manager who said
they experienced another backup. Around 3:30 PM, we mel wilh the plumber at the site and received information that the line may have an issue at about 150 feet. July 20th Addison Utility
crews dug up the cleanout and inspected the lateral to the main where there was an offset connection two feet (2') before entering the main line. Crews noted the line was not flowing
and used Addison Utility equipment to recover any discharge. July 21 st -Addison Utility crews continued maintaining recovery of sewage until line was repaired later that night. 
Page 2 The Town of Addison strives to provide outstanding service for the businesses located here. However, it is not our practice to reimburse for charges from private providers when
we were not contacted about the problem and have not been given a chance to respond to the problem. (Re: conversation with you on July 15'h) We were able to reconstruct the tap from
the service line at its connection to the main line under the street and believe the problem has been resolved. 􀁳􀁩􀁮􀁣􀁥􀀨􀁾􀀹􀁾􀀠JerrfDavis Utilities Superintendent cc: Nancy S. Cline,
Director of Public Works 
26 October 2005 Mr. Jim Shin Pei Wei Diner 4801 Belt Une Addison, TX 75001 Dear Mr. Shin: Thank you for contacting Addison about the problems you had With the sanitary sewer service
at your restaurant. The following is a timeline we prepared re the request for service received from Pei Wei Diner to assist with a sanitary sewer problem at their restaurant. July 11
th -The Public Works secretary received a call regarding sewer stoppage last Saturday; plumbers came out and said it was in the main Une. July 12th -Utility operators cleaned sewer main
and main was clear. (FlOWing) July 15th -I received a call from Jim (Manager at Pei Wei) regarding sewer clog that he experienced. Plumbers came out, cleared the line and said it was
on city side. Jim asked about sending Addison the invoice. I told Jim we should have been notified first, before the plumber; and it was not likely we would pay the invoice. I also told
Jim we would send a crew out next week to inspect the sewer lateral. July 19th -Addison Utility Crews Crews attempted to inspect sewer lateral and were unable to successfully complete
line before a backup occurred that afternoon. Driving by Pei Wei around 2:00 PM, I noticed a truck cleaning out grease traps and pulled in and talked to the aSSistant manager who said
they experienced another backup. Around 3:30 PM, we met with the plumber at the site and received information that the line may have an issue at about 150 feet. July 20th -Addison Utility
crews dug up the cleanout and inspected the lateral to the main where there was an offset connection two feet (2') before entering the main line. Crews noted the line was not flowing
and used Addison Utility eqUipment to recover any disclharge. July 21st -Addison Utility crews continued maintaining recovery of sewage until line was repaired later that night. 
The Town of Addison strives to provide ulstanding service for the businesses located here. However. it is not our practice to reim rse for charges from private providers when we were
not contacted about the problem and -not given a chance to respond to the problem. (Re: conversation with you on July 1S''') We were able to reconstruct the tap from the service line
at its connection to the main line under the street and believe the problem has been resolved. Sincerely. 
sL·...,Dear Mr. ____ Thank you for contacting Addison about the problems you had with the sanitary sewer service at your restaurant. The following is a timeline we prepared re the request
for service received from Pei Wei Diner to assist with a sanitary sewer problem at their restaurant. 􀁾􀀺􀁦US"ilg is the sell"e... 'I "r 9VEmts (hal ::cc2!zd at 4881 Belt biAS RoOd io
brill :::::: July 11th -Public WorKs secretary received a call regarding sewer stoppage last Saturday; plumbers came out and said it was in the main line. July 12th -Utility operators
cleaned sewer main and main was clear. (Flowing) July 15th· I received a call from Jim (Manager at Pei Wei) regarding sewer clog that he experienced. Plumbers came out, cleared the line
and said it was on city side. Jim asked about sending Addison the invoice. I told Jim we should have been notified first, before the plumber; and it was not likely we would pay the invoice.
I also told Jim we would send a crew out next week to inspect the sewer lateral. July 19th 19th -Addison Utility Crews attempted to inspect sewer lateral and were unable to successfully
complete line before a beckup occurred that aftemoon. Driving by Pei Wei around 2:00 PM, I noticed a truck cleaning out grease traps and pulled in and talked to the assistant manager
who said they experienced another backup. Around 3:30 PM, we met with the plumber at the site and received information that the line may have an issue at about 150 feet. July 20th -Addison
Utility crews dug up the cleanout and Inspected the lateral to the main where there was an offset connection two feet (2') before entering the main line. Crews noted the line was not
flowing and used Addison Utility equipment to recover any discharge. July 21st -Addison Utility crews continued maintaining recovery of sewage until line was repaired later that night.
The Town of Addison strives to provide outstanding service for the businesses located here. However, it is not our practice to reimburse for charges from private providers when we were
not contacted about the problem and were not given a chance to respond to the problem. (Re: conversation with you on July 15"') We were able to reconstruct the tap from the service line
at its connection to the main line under the street and believe the problem has been resolved. Sincerely, 
Sue Ellen Fairley From: Nancy Cline Sent: Sunday, September 25, 2005 11 :46 AM To; Jerry Davis; Sue Ellen Fairley Subject; RE: Pei Wei 7/19 Invoice Sue Ellen, Would you help me and Jerry
with this letter please? I would put something like the following in a letter: Dear Mr. ____ Thank you for contacting Addison about the problems you had with the sanitary sewer service
at your restaurant The following is a timeline we prepared of the request for service received from Pei Wei Diner to assist with a sanitary sewer problem at their restaurant. (Then put
the time line you prepared.) The Town of Addison strives to provide outstanding service for the businesses located here. However, it is not our practice to reimburse for charges from
private providers when we were not contacted about the problem and given a chance to respond to the problem. (re: conversation with you on July 15th) We were able to re-construct the
tap from the service line at its connection to the main line under the street and believe the problem has been resolved. Sincerely, -----Original Message----From: Jerry Davis Sent: Monday,
September 19, 2005 5:27 PM To: Nancy Cline Subject: Pei Wei 7/19 Invoice Jim (Pei Wei manager) is requesting a letter to pass on to corporate in regards to what we did and why we will
not pay invoice. Please review and let me know what you think before I send. Thanks The following is the sequence of events that occurred at 4801 Belt Line RD, in July 2005; July 11
th -Public Works secretary received a call regarding sewer stoppage last Saturday, plumbers came out and said it was in the main line. July 12th -Utility operators cleaned sewer main
and was clear. (flowing) July 15th -J received a call from Jim (manager at Pei Wei) regarding sewer clog that he experienced and plumbers came out cleared line and said it was on city
side and Jim asked about sending Addison the invoice. told Jim we would like to be notified first before the plumber and not likely we would pay invoice. I also told Jim we would send
a crew out next week to inspect sewar lateral. July 19th -Addison Utility Crews attempted to inspect sewer lataral and was unable to successfully complete line before a back-up occurred
that aftemoon. Driving by Pei Wei around 2:00 PM I noticed a truck cleaning out grease traps and pulled in and talked to assistant manager who said they experienced another back-up.
Around 3:30 PM we met with the plumber at the site and received information that line was ran 150' the last time there where there may be the issue. July 20th -Addison Utility crews
dug-up clean-out and inspected lateral to main where there was a offset 1 I 
connection 2' before entering main line. Crews noted line was not flowing and used Addison Utility equipment to recover any discharge. July 21st -Addison Utility crews continued maintaining
recovery of sewage until line was repaired later that night. Once notified the Town of Addison Public Works Department was working toward finding out what was going on and should have
been contacted on July 19th when the discharge occurred. It is not our policy to pay for invoices without being given the first opportunity to respond. Please contact me if you have
any questions. pew, 'Daut4 􀀷􀀭􀁯􀁴􀀭􀁁􀁾􀀠􀁾􀁓􀁾􀀠972-661-1693 2 
\ , Sue Ellen Fairley From: Sue Ellen Fairley Sent: Thursday, October 13, 2005 11 :52 AM To: 'addison.0060@peiwei.com' Cc: Jerry Davis; Nancy Cline Subject: PEl WEI SANITARY SEWER SERVICE
LETIER Document.pdf (235 KB) Per your request, we are herewith emailing subject letter to you. Thank you. Sue Ellen Fairley for Jerry Davis, Utilities Superintendent Please open the
attached document. This document was digitally sent to you. For more information on Town's services please visit; www.ci.addison.tx.us or www.addisontexas.net 1